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In instances where the APN does not appear automatically, you will have to select it as follows: Internet settings for iPhone devices:

• On the home screen, select Settings
• Select Cellular
• Select Cellular Data Network
• Select APN
• Type cablenet
• Select Menu to save settings

• Select Apps
• Select Settings
• Select Wireless & Networks or Connections
• Select More Networks or More Settings
• Select Mobile Networks
• Select Access Point Names
• Select the Menu button
• Select New APN
• Select Name
• Type cablenet and press OK

• On the home screen, slide your finger to the left
• Select Settings
• Select Mobile Network
• Select Add Internet APN
• Type cablenet

Mobile hotspot can be activated on Android by heading to Settings > Network & internet > Hotspot & tethering, and toggle on Use Wi-Fi hotspot.

For iPhone devices, go to Settings > Cellular > Personal Hotspot or Settings > Personal Hotspot. Then tap the slider next to Allow Others to Join.

Please contact our Customer Service Centre on 130 so that we can check coverage in your area.

When you can’t make any calls, the most likely reason is that outgoing calls from your mobile have been blocked, either through your device or due to an outstanding balance. For more information, please call the Customer Service Centre on 130.

Your mobile’s signal strength is directly affected by the distance between you and the tower transmitting the signal. As the distance between you and the tower increases, the signal strength will weaken until you connect to another signal-transmitting tower which is closer to your location.

If you can’t send SMS messages from your mobile, check SMS settings on your device and ensure that the number of the message centre is +35794066666.

The SIM card is available in three sizes: SIM, MicroSIM και NanoSIM.

twinSIM’ service.

PIN & PUK information is available on the reverse side of the SIM card. If you have lost this information, please call the Customer Service Centre on 130 so that we can give you the PUK and you may subsequently set your new PIN. The information can only be given to the owner of the SIM card.

Each SIM card has a unique international identification number. This is the ICCID number and it is printed on each SIM card.

The IMEI number is printed under your device’s battery and on the device’s packaging. It will also appear on your screen when you dial *#06#. We suggest you write down your device’s IMEI number because you will need it if you lose your mobile.

All Cablenet Mobile subscribers can enjoy low roaming charges for voice calls, sending of SMS and data transfer, provided that they connect to one of the networks with which our company collaborates. For any calls made or received, you will be charged according to the billing zone of the country in which you are located and the network to which you are connected.

The network speed you will have with your mobile service is 4G.

If you are overseas, you may contact the Customer Service Centre on +357 22255130.

Yes, all Cablenet mobile plans are subject to a default Credit Limit. Your Credit Limit is set at €50 and is consumed whenever you may use your mobile line for any “out-of-bundle” services. Out-of-bundle consumption includes additional minutes or SMS beyond your inclusive credits, calls to international destinations, roaming usage not covered by the RLAH rules (see Roam Like at Home), and usage of local premium services and calls to special numbers. For more information call 130.

Yes, if the default spending limit is depleted and you would like to boost your default spend limit by €20 for an additional 30 days, you can do so by sending an SMS to 8844 with the code CL20. If you would like to increase it by more than €20 please call 130.

•       Try optimizing your device by turning it OFF and then back ON or by setting Airplane mode ON and then OFF.
•       Try to use another roaming partner by manually selecting it on the device. You can find our roaming partners at:
  • For monthly plans, click here and select “Roaming Operators” under the Roaming section
  • For prepaid plans, click here and select “Roaming Operators” under the Roaming section
•       Change the setting in “SIM Toolkit” from Automatic to Manual.
•       Check if you are using the country prefix code (i.e. Cyprus +357xxxxxxxx).

Currently, Internet plug&surf is only available for surfing within Cyprus and cannot be used while roaming.

To avoid any unwanted charges when traveling near country borders it is recommended that you use manual rather than automatic mobile network selection on your mobile device and always check the name of the network provider on your phone before using it. Also, you can turn data roaming off in your mobile device’s settings for you to avoid any accidental data roaming charges.

After its activation, you'll be notified of every call you missed, even when your phone is switched off or out of range.

The text message includes information such as the phone number that called you, the number of missed calls and the date and time of the missed calls.

There is no limit.

'Unknown' appears when Caller ID has been blocked by the caller.

To deactivate the service, you must text MCN OFF to 8844. You wil then receive a text message via SMS confirming that the Missed Call Notification service has been deactivated.

Yes. You'll receive notification of missed calls even when you're roaming.

Yes. You can send a text message via SMS to 8844 while you're roaming. The service's activation and deactivation procedures remain the same.

When the service is activated, the system automatically sets call forwarding to +35722250159. This is a basic setting for its correct operation.

If you delete or replace the number +35722250159 from the device's call forwarding, the Missed Call Notification service will not function. You can add the number +35722250159 by typing it in or reactivating the service.

Yes, you'll be able to receive these specific messages however you won't be able to send texts via SMS. The correct number for the SMS Centre is +35794066666.

For iPhone devices:

1. On the home screen, select Settings
2. Select Cellular
3. Select Data Network
4. Select APN
5. Type cablenet
6. Select Menu to save settings

1. Select Apps
2. Select Settings
3. Select Wireless & Networks or Connections
4. Select More Networks or More Settings
5. Select Mobile Networks
6. Select Access Point Names
7. Select the Menu
8. Select New APN
9. Select Name
10. Type cablenet and select OK

You can visit any one of our stores or apply online. Activation will be completed two working days after the date of the transfer from another provider to Cablenet.  

You can visit any one of our stores and present your ID card/passport and a recent bill from your current provider. Activation will be completed two working days from the date of number transfer from the previous provider to Cablenet. You can see available packages and choose whichever suits your needs here.

Type *121*Cablenet Prepaid number you wish to transfer balance to*desired amount# and press Call (e.g. *121*94xxxxxx*5#). Both Cablenet Prepaid numbers will receive a text message confirming the successful transfer.

Yes, you can transfer your number at any Cablenet Store or online by clicking here.

Yes, you can use it overseas. For further information regarding roaming charges, click here. Please remember that Gimme packages are not active when the subscriber is overseas. Charges incurred during roaming will be deducted from the account balance using top-up cards.  

You can transfer your line to Cablenet easily and without any charge. The application process can be done either at any Cablenet store or online. We will take care of the rest. We’ll call you to complete the process and inform you about all the next steps. You just need to replace your SIM card when you receive the relevant SMS. Required documents:

1. ID / Passport number
2. Previous bill from the current provider

Just dial *101# and use the interactive menu. When you check your available balance (using *101#), the balance displayed is the available balance in your bundle.

The Cablenet mobile telephony network supports B7 – 2600MHz and B20 - 800MHz bands.

New subscribers: early termination fees for a 24month contract

The main difference between a SIM card and an eSIM is the physical presence. A SIM is a physical card that needs to be inserted into a device, while an eSIM is embedded into the device’s hardware. This allows the user to use mobile services without the need of a physical card.

The eSIM does exactly what a physical SIM would do. The only difference is that instead of inserting it in your device, you scan a QR code which contains all the data required for your device to establish a connection with Cablenet’s network.

Yes, eSIM QR codes are unique. Each eSIM has its own distinct QR code that contains specific information related to the connected subscription. Once the QR code is scanned and as long as the eSIM is activated on your device, the QR code becomes inactive and cannot be used again. This unique QR code ensures that only your device can access and activate the eSIM associated with your subscription.

You can visit one of Cablenet shops to swap your physical SIM with an eSIM. The charge for the change will be according to the Company’s Pricelist.

1. Get an eSIM Voucher from a Cablenet store.
2. Go to the device settings and find the eSIM or cellular settings section.
3. Choose the option to add or enable an eSIM profile.
4. Scan the provided QR code.
5. Follow the on-screen instructions to complete the eSIM activation process.

You can have only one profile per eSIM.

The number of eSIMs a device can have depends on the device’s capabilities, but many modern devices support multiple eSIM profiles.

You can check if your device is included in our supported eSIM devices, by checking the list with the certified devices listed in the section above.

There is no specific up-front cost for eSIMs, apart from the Mobile Service Registration Fee which is charged for all new mobile subscriptions.

eSIM technology is secure and uses encryption and authentication protocols like a physical SIM card.

The PIN and PUK codes can be found on the eSIM Voucher.

All mobile services can be used with an eSIM, exactly as they would with a physical SIM.

With the activation of the eSIM, your physical SIM will be deactivated.

Only one number can be active per eSIM.

That depends on your device. If the device supports it then you can use a physical SIM and an eSIM simultaneously.

In the event that your phone has been stolen or lost, you should immediately contact our Call Center (130) for the deactivation of the eSIM, to prevent it’s unauthorized use. We will be able to replace your eSIM at any Cablenet shop. The charge for the replacement will be according to the Company’s Pricelist.

1. Go to the device settings and look for the eSIM or cellular settings section.
2. Find the option to manage or remove eSIM profiles.
3. Select the eSIM profile you would like to remove and follow the instructions.

You may transfer your eSIM to another compatible device up to 6 times. After that you will need to obtain a new eSIM Voucher.

Unless the eSIM is deleted from the device, it will not be affected.

Yes, eSIM can be used abroad in the same way as a physical SIM.

Yes, you can switch back to a physical SIM by visiting a Cablenet store.

Yes, you can install the eSIM to a new device after deleting it from your existing device. You can then reinstall the eSIM by scanning the QR code on your eSIM Voucher on your new device.

Yes, new eSIM supported devices will be added on a regular basis and the certified devices will be listed in the section above.

Yes, you can have an eSIM with the Cablenet Prepaid service. This is only available at Cablenet stores and charged according to the Company’s Pricelist valid at that time. Find out more about eSIMs here.

The main difference between a SIM card and an eSIM is physical presence. The SIM is a physical card that must be inserted in a device, whereas the eSIM is embedded in the device. This allows the user to use mobile services without the need for a physical card.

An eSIM does exactly what a physical SIM card does. The only difference is that, instead of inserting it into your device, you scan a QR code which provides all the data that your device needs in order to establish a connection with Cablenet’s network.

Yes, eSIM QR codes are unique. Every eSIM has its own unique code that contains specific information regarding the connected subscription. As soon as the QR code is scanned and for however long the eSIM stays activated on your device, the QR code is deactivated and can not be reused. This unique QR code ensures that only your device has access to and can activate the eSIM connected to your service.

You can visit any Cablenet store and swap your physical SIM card to an eSIM. The charge for the change will be according to the Cablenet Pricelist valid at that time.

1. Get an eSIM Voucher from a Cablenet store.
2. In your device’s settings, locate the eSIM or mobile settings.
3. Select the option to add or activate an eSIM profile.
4. Scan the Voucher’s QR code.
5. Follow the on-screen instructions to complete the eSIM activation process.

You can have only one profile per eSIM.

You can check if your device is included in the devices supported by our eSIM service in the above list of certified devices.

There is no upfront cost for eSIMs, aside from the Mobile Telephony Service activation fee that applies to all new Mobile Telephony subscriptions.

eSIM technology is safe and uses encryption and authentication protocols, just like a physical SIM card does.

The PIN and PUK codes are printed on the eSIM Voucher.

You can use all mobile telephony services with an eSIM, exactly as you would with any physical SIM card.

Your physical SIM card will be deactivated upon activation of the eSIM.

Only one number per eSIM can be active.

That depends on your device. If your device supports it, then you can use both a physical SIM card and an eSIM at the same time.

If your mobile is stolen or lost, you must contact the Customer Call Centre on 130 (+357 22255130 from abroad) immediately, so that we can deactivate your eSIM and prevent the possibility of its unauthorised use. We can replace your eSIM at any Cablenet store. Replacement will be charged according to the Cablenet Pricelist valid at that time.

1. In your device’s settings, locate the eSIM or mobile settings.
2. Locate the option to manage or uninstall an eSIM profile.
3. Select the eSIM profile you wish to uninstall and follow the on-screen instructions

You can transfer your eSIM to another compatible device up to 6 times. After that, you will have to get a new eSIM Voucher.

The eSIM will not be affected unless it is completely deleted from the device.

Yes, the eSIM can be used overseas, just like a physical SIM card would.

Yes, you can visit any Cablenet store and revert to a physical SIM card.

Yes, you can install the eSIM to a new device after you first delete it from your current device. You can then reinstall the eSIM on your new device by scanning the QR code on your eSIM Voucher.

Yes, new devices that are supported by our eSIM service will be added at regular intervals. You can see the updated list of certified devices in the above section.

To activate the Missed Call Notification service, send SMS the keyword MCN ON to 8844. The service will be activated automatically and you will receive confirmation via SMS. For more information, click here.

After its activation, you'll be notified of every call you missed, even when your phone is switched off or out of range.

The text message includes information such as the phone number that called you, the number of missed calls and the date and time of the missed calls.

There is no limit.

'Unknown' appears when Caller ID has been blocked by the caller.

To deactivate the service, you must text MCN OFF to 8844. You wil then receive a text message via SMS confirming that the Missed Call Notification service has been deactivated.

Yes. You'll receive notification of missed calls even when you're roaming.

Yes. You can send a text message via SMS to 8844 while you're roaming. The service's activation and deactivation procedures remain the same.

When the service is activated, the system automatically sets call forwarding to +35722250159. This is a basic setting for its correct operation.

If you delete or replace the number +35722250159 from the device's call forwarding, the Missed Call Notification service will not function. You can add the number +35722250159 by typing it in or reactivating the service.

Yes, you'll be able to receive these specific messages however you won't be able to send texts via SMS. The correct number for the SMS Centre is +35794066666.

You can selectively activate Calling Line Identification Restriction (CLIR) for a call by dialling #31# before the number you wish to call. If you wish to permanently withhold your number via your device, please refer to the manufacturer’s user manual or Mobile Supplementary Services.

The Call Forwarding Service enables you to divert received calls to any phone number of your choice within Cyprus. When you activate Call Forwarding to another number, you will be charged as if you are the one making the call from your number to the one to which your call has been diverted. Mobile telephony networks do not provide the ability to forward SMS or MMS messages. To activate the Call Forwarding Service, please refer to the manufacturer’s user manual or Mobile Supplementary Services.

Cablenet’s mobile network allows calls to 900 numbers by default. In order to block calls or unblock calls to 900 numbers from your mobile service, please call the Customer Service Center οn 130.

To activate the Missed Call Notification service, send SMS the keyword MCN ON to 8844. The service will be activated automatically and you will receive confirmation via SMS. For more information, click here.

Of course. You can keep your existing number by following the number portability procedure. For more information regarding number portability, as well as the required documentation, please call the Customer Service Centre on 130. There is no charge for the transfer procedure.

You will be notified via SMS on your mobile the day before the date set for the transfer. The new Cablenet SIM card will have to be placed in your mobile on the day and time set for the transfer in order to activate the service.

Yes, you can transfer your number at any Cablenet Store or online by clicking here.

You can visit any one of our stores and present your ID card/passport and a recent bill from your current provider. Activation will be completed two working days from the date of number transfer from the previous provider to Cablenet. You can see available packages and choose whichever suits your needs here.

You can buy a Cablenet Prepaid SIM pack and Cablenet Prepaid top-up cards at any Cablenet Store, at selected Cablenet resellers, kiosks, and mini-markets. The SIM pack costs €2 and includes €1 of credit. There are 5 denominations of Cablenet Prepaid top-up cards: €2, €5, €10, €20 and €50.

To top-up your account, you must purchase a Cablenet Prepaid top-up card. Then dial *103*14-digit code# and press Call. You will receive a text message confirming the amount that has been credited to your account.

You must top-up your account each time you run out of credit or your credit expires. Each top-up card is unique so, if you top up your account using multiple top-up cards, each card will expire according to its own expiry time. Cablenet Prepaid Top-Up cards have the following expiry dates: €2 cards expire after 30 days, €5 cards expire after 180 days and cards for €10 or more expire after 365 days.

No, the remaining unused balance will not be transferred and will not be added to another top-up card balance.

Just dial *101# and use the interactive menu. When you check your available balance (using *101#), the balance displayed is the sum of all remaining valid top-up credits and Gimme prepaid plan credits.

Simply dial *121* followed by the Cablenet Prepaid number, then *, then the desired amount #, then press DIAL(e.g. *121*94xxxxxx*5#). Both parties will receive a confirmation SMS after the successful transfer.

The Gimme prepaid mobile plans offer value for money for talk time, text messages (SMS), and data. For more information and Gimme plan options, click here.

Once you have topped up your account, you can purchase any Gimme prepaid package by dialing *141# and then selecting the Gimme package you want to activate. ‘Gimme’ costs €4, ‘Gimme Asia’ costs €5, ‘Gimme More’ costs €8, ‘Gimme Data’ costs €10, ‘Gimme Max’ costs €20 and ‘Gimme 500’ costs €25.

Yes, you can transfer your number at any Cablenet Store, or online by clicking here.

Yes, you can use your Cablenet Prepaid service when abroad. For more information on the roaming rates, click here. We remind you that, Gimme plans are not active while roaming. The occurring charges are deducted from the account balance through top-up cards.

You can visit any one of our stores or apply online. Activation will be completed two working days after the date of the transfer from another provider to Cablenet.  

Type *121*Cablenet Prepaid number you wish to transfer balance to*desired amount# and press Call (e.g. *121*94xxxxxx*5#). Both Cablenet Prepaid numbers will receive a text message confirming the successful transfer.

Yes, you can transfer your number at any Cablenet Store or online by clicking here.

Yes, you can use it overseas. For further information regarding roaming charges, click here. Please remember that Gimme packages are not active when the subscriber is overseas. Charges incurred during roaming will be deducted from the account balance using top-up cards.  

Yes, you can have an eSIM with the Cablenet Prepaid service. This is only available at Cablenet stores and charged according to the Company’s Pricelist valid at that time. Find out more about eSIMs here.

With the Gimme Asia mobile plan, you can communicate with countries in Asia at lower charges.

Yes, your Purple Max Minutes, SMS and Mobile Data are truly unlimited.

We will never throttle your Mobile Data speed with Purple Max plan. Instead, you will always have access to our best available speeds.

No, with Purple Max plan you will be free to leave whenever you like, without a termination fee, by simply giving us 30 days-notice. This applies to all our Cablenet mobile plans.

In order to avoid network congestion and to protect the quality of service provided to customers, Cablenet implements a Fair Usage Policy, which provides that the Purple Talk plan, which include unlimited local minutes and local SMS and the Purple Max plan, which include unlimited local minutes, local SMS and local Data are offered only for interpersonal communication and for private, personal use of the service. Under no circumstances is their use allowed for profit purposes or for resale of the service. Interpersonal communication in this respect refers to the standard person-to-person calls and sending of SMS from the hand of a human. Therefore, unlimited use is prohibited for multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialing, machine to machine communication, Cellular Trunking Units (CTUs), or any other activity that Cablenet considers to be non standard usage or not fair. In case of breach of this condition, Cablenet has the right, upon notice of the customer to apply charges, to transfer the client to another program and/or disconnect temporarily or permanently terminate the service without any further notice.

Yes, you can use your mobile data, at no extra charge, when travelling to EU countries, Iceland, Lichtenstein, Norway, Gibraltar and Monaco, so that you can enjoy carefree communication, as if you’re still in Cyprus. The EU data roaming limit for mobile plans are: Mobile Basic 50MB limit, Purple 1 1GB limit, Purple Mobile 9GB limit, Purple Max Mobile 27.1GB limit

You can contact Call Center support from abroad by dialing +357 22255130

You can use your plan’s available data in European Union, without any additional charge (Mobile Basic: 50MB limit, Purple 1: 1GB limit, Purple Mobile: 9GB limit). A Fair Usage Policy limit applies to the data you can consume within the European Union. The Purple Max plan is bound by a Fair Usage Policy, which sets a limit of 27.1GB/month within the European Union. If you do not have available data or the Fair Usage Policy Limit of your plan is reached, you can receive additional data by choosing a Data Booster, as described here. As soon as you consume 80% or 100% of your inclusive data within the European Union, you will be notified via a text message.

While roaming outside of the EU any Calls, SMS, or Mobile Data you use are not deducted from your mobile bundle. Instead, they are charged separately according to your usage and are deducted from your Monthly Credit Limit of €100.

There is a collective Monthly Credit Limit of €100 which is applied to Mobile Data, SMS, and Voice while roaming. Also, as a precautionary measure regarding any potential accidental data roaming charges, a limit of €50 applies specifically to your Mobile Data while you travel outside the EU. An SMS will be sent to you as you reach 80% of this amount and again a second SMS when you reach 100%. At this point, your mobile Internet will be suspended in order to avoid any additional charges that may occur. The usage for mobile data is deducted from both the Monthly Credit Limit and the Data Roaming non-EU Limit. Examples:

• I have used €50 on mobile data while roaming outside of the EU. My mobile data will be suspended and I will have €50 remaining to use for SMS and Voice Calls
• I have used €90 on Voice Calls and/or SMS while roaming outside of the EU. I will have €10 available to use for mobile data and/or Voice Calls and/or SMS.

Yes, you can send an SMS with the code CL20 to 8844 to increase your Monthly Credit Limit by €20 up to three (3) times per month. For information on how to further increase your Monthly Credit Limit, please contact our Call Center on +357 22255130.

The best practice to avoid accidental data roaming charges is turning off your data roaming in your mobile device’s settings.

As soon as you turn on your mobile phone in the country you are visiting you will receive a “Welcome SMS” from us, which will inform you regarding calls (incoming and outgoing), SMS, and mobile internet rates that will be applied during your stay there. You can also find the roaming rates for the country you’re visiting, at the following link Roaming.

If your mobile data connection is not operating properly, you need to verify that the APN is correct by following these steps: Android: Settings -> Mobile networks -> Access Point Names -> (Name: cablenet, APN: cablenet) You can also watch a step-by-step tutorial of the above steps here iOS: Settings -> Mobile data -> Mobile Data Options -> Mobile Data Network -> APN: cablenet You can also watch a step-by-step tutorial of the above steps here

For coaxial cable connections, you don’t have to install an external antenna to watch Cypriot free-to-air channels if your premises are already connected to the Cablenet network. Digital signal in DVB–T format (terrestrial digital format) for Cypriot free-to-air channels, is also transmitted via the Cablenet network as it is transmitted by terrestrial digital service providers CyBC and Velister. It is therefore available in exactly the same way that you would have received it with an external antenna. For optical fibre connections, you must install an outdoor antenna to receive Cypriot free-to-air channels.

The Purple TV channel package requires a Cablenet decoder.

The Purple TV digital TV service requires a decoder and can be accessed from up to three viewing points in your home (a decoder per point is required).

For coaxial cable connections, the RF signal transmitted by Cablenet in DVB-T format as mentioned above can be distributed to any number of viewing points via the home RF distribution network in exactly the same way as a conventional aerial RF signal received by an antenna. Where DVB-C encrypted TV services are concerned, they can be installed at up to three points within the home via the home RF distribution network and the use of a Cablenet decoder. Depending on the number of terminals and the quality of the coaxial cabling of the home RF distribution network, the RF signal may need to be boosted. For optical fibre connections, rather than connecting the decoder via WiFi, networking and the use of ethernet cable within the home is recommended for optimal speed and the prevention of interference by neighbouring WiFi networks, low connection speed due to increased use of the WiFi network by other devices within the home, or weak WiFi signal due to the layout of the home’s interior. If you need any related assistance, kindly consult a network installation specialist. Please note that the Amino decoder can be installed at up to three points within the home.

Greek subtitles or dubbing are offered on the following subtitles: Movies Best, FOX, FoxLife, Cablenet Cinema, Novacinema 1-4, National Geographic HD, Discovery Channel, National Geographic, Nat Geo Wild HD, Animal Planet, Discovery Science, BBC Earth HD, History HD, ID, Disney Channel, Disney Junior, Boomerang HD, Baby TV, E! Entertainment, TLC, Motorvision HD, Edge Sport HD, Novasports Prime, Novasports 2-5, Novasports Start, Euronews GR.

For optical fibre connections, the Amino decoder may be connected to the fibre-optic converter (usually the fibre-optic service modem) using an ethernet cable or alternatively use the ethernet connection within the home if that is provided. The Amino decoder supports WiFi connection, however ethernet connection is recommended for optimal connection quality, as well as optimal picture and sound quality. For further related information, please see the section below for advanced users.

The following types of TV channels are included in the RF signal transmitted via the Cablenet network (further information for advanced users is also available in the following section):

1. a) DVB‑C (Digital Video Broadcast Cable)

1. b) DVB‑T (Digital Video Broadcast Terrestrial)

1. c) IP

Interactive TV services are transmitted via IP, the same protocol through which internet services are provided. To activate interactive services such as Replay TV (Catch-up TV) and Video on Demand (VOD), Cablenet’s Arion decoder must be connected to the Cablenet modem using a suitable ethernet cable. If the decoder is located near the modem, this is usually done by Cablenet’s technical staff during installation. Additionally, Cablenet’s Arion decoder must set to hybrid VOD Mode fromthe menu (Settings‑>System Mode) in order to activate interactive services. The Amino decoder needs a permanent internet connection for channels and interactive services to function, even if channels are received via coaxial cable.

To benefit from better transmission quality of the TV channels provided by Cablenet, such as picture quality in High Definition (HD) and digital sound, Cablenet’s decoder must be connected to the TV set using the HDMI cable provided. If this is not possible, a special RCA cable (which can be found at Cablenet stores) can then be used, however picture quality for HD channels will not be optimal. In addition, the Amino decoder will have to be connected to the modem via either ethernet or WiFi. It is recommended that the decoder is connected via ethernet cable rather than WiFi, for optimal quality and the prevention of interference by neighbouring WiFi networks, low connection speed due to increased use of the WiFi network by other devices within the home, or weak WiFi signal due to the layout of the home’s interior.

Up to three decoders may be used per subscription in order to receive encrypted TV services such as Purple TV. These decoders may also be used for Cablenet interactive services, as long as each one is directly connected to the Cablenet modem using an ethernet cable. In the case of 24-month contracts for Cablenet packages that include TV services, the first decoder is provided free of charge. In all other cases, as well as for second or third points, decoders are provided with a monthly charge of €5 per decoder. For Purple TV Stream and Purple Sports Stream, the equipment cost is €90/decoder.

For coaxial cable connections, regardless of the number of Cablenet decoders used within a home under a single subscription, any other devices, such as TV sets or DVB-C or DVB-T receivers, can be used simultaneously to receive Cypriot free-to-air channels which are transmitted clearly by the Cablenet network. The only requirement is that distribution of the RF signal within the home is done correctly and that receiving devices are directly connected to RF distribution network via the RF-in port. Kindly consult a TV system installation specialist if you need assistance to do so. For optical fibre connections, you must install an external antenna to receive Cypriot free-to-air channels provided by terrestrial digital service providers such as CyBC and Velister. Kindly consult a TV system installation specialist if you need assistance to do so.

For coaxial cable connections, the RF signal transmitted by Cablenet, including all types of TV channel transmissions, is provided at a designated connector (with a screw-on threaded port called a female F‑type connector) on the isolator or the fibre converter for coaxial or optical fibre installations, respectively. Connection of the Cablenet decoder is done by Cablenet’s technical staff during installation, using a suitable coaxial cable (which is terminated with a male F‑type connector at one end). If connection to additional TV sets or the home RF distribution network is required, this can be done by a TV systems installation specialist or by the user themself if they are familiar with the required procedure, equipment and cables. N.B.: The internet connection signal via Cablenet’s coaxial network is delivered to a separate designated female F‑type connector on the isolator. Consequently, it is recommended that only authorised Cablenet technical staff or TV system installation specialists connect or disconnect cables from the isolator to avoid the risk of damaging the network or equipment. For optical fibre connections, channels are transmitted via ethernet cable connecting one of the available ethernet ports of the fibre-optic converter (usually the fibre-optic service modem) to the decoder’s ethernet port.

DVB-C stands for Digital Video Broadcast Cable and is the primary method for transmitting TV channels used by the Cablenet network as it is optimised for coaxial cable networks. All of Cablenet’s TV channels are transmitted in this format. Cypriot free-to-air channels are transmitted in an unencrypted format, while all other channels included in Cablenet’s TV packages are encrypted. For all information regarding Cablenet’s channels and TV packages, visit https://cablenet.com.cy/en/channels/ A Cablenet decoder is required to view Cablenet’s encrypted TV services and it is also used to view Cypriot free-to-air channels. Other devices capable of receiving DVB-C, such as TV sets with DVB-C (Digital Cable) tuners can be used to watch unencrypted free-to-air channels.

DVB-T stands for Digital Video Broadcast Terrestrial and is the method for transmitting TV channels usually used for terrestrial digital transmission, as done in Cyprus by CyBC and Velister. When transmitted aerially, DVB-T signals are usually received by a common domestic antenna. Cablenet retransmits all DVB-T channels on its cable network in exactly the same way as they are transmitted by CyBC and Velister. Consequently, every premises connected to Cablenet’s coaxial network, regardless of whether it is subscribed to Cablenet’s services or not, can receive Cypriot free-to-air channels without the need for an external antenna. All channels transmitted by CyBC and Velister can be received via DVB-T on the Cablenet network. Any devices capable of receiving DVB-T, such as TV sets with DVB-T (Digital Aerial) tuners or suitable DVB-T receivers, can be used to watch free-to-air channels.

If you aren’t using a Cablenet decoder, the best way to tune DVB-C channels transmitted on Cablenet’s network is to use your TV set’s automatic digital cable scanning feature (or similar), if this is an option. For manual tuning, Cablenet DVB-C channels are broadcast between frequencies 610 MHz to 746 MHz. The tuning parameters are as follows: Modulation: QAM256 Symbol Rate: 6950 Network ID: 1 If a network tuning mode or option is available, it can be selected to speed up tuning. N.B.: Cablenet reserves the right to change the transmission frequencies and parameters of its DVB-C channel broadcast at its discretion at any time.

The Cablenet TV GO service is offered to TV Service Subscribers who have chosen the Purple TV package. In using the Cablenet TV GO service, there is a limit to the number of registered devices and simultaneous viewing points per account. The number of devices and simultaneous viewing points depends on the TV Service you have chosen. You can download the Cablenet TV GO app via Apple Store or Google Play, or connect via your browser. Once you have installed the Cablenet TV GO app, enter the username and password that Cablenet will send you (via text message to the registered mobile number) on the access page so that you can accept the Special Terms for TV services. You can register up to three (3) personal devices (smartphone/tablet/browser) however, for every additional viewing point (decoder) registered, the number of available personal devices that can be added will be reduced accordingly.

To change your Cablenet TV GO password, you can call 130 for immediate assistance, or you can submit your request electronically at https://tvgo-pass.cablenet.com.cy/forgot

Simultaneous viewing is permitted on 1 TV set and 1 phone. You are permitted an additional device if you are a STAR 1 or 2 subscriber.

Press . The  screen  will  appear, where you can select the language for audio and subtitles.

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1. Press the EPG button on the remote control.
2. Select the show you wish to watch and press OK.
3. Select Catch-up TV
4. Press Back, Menu or EPG to return to normal programming.

1. Press the Guide button on the remote control.
2. Select the TV show you wish to watch and press OK.
3. Select the ‘REPLAY’ icon.
4. Press the back arrow on the remote control to display the horizontal menu where you can choose your desired option (such as TV, Guide etc.).
5. Alternatively, press OK to display the playback overlay layer and select the icon to return to live TV programming.

1. Go to TV Section and select TV.
2. Select the channel you wish to watch.
3. At the bottom of the screen, select the channel flow.
4. Select the day and the episode/show.
5. Select the name of the TV show and press ‘REPLAY’. Alternatively, select the three vertical dots and press ‘REPLAY’

If you’re a Purple TV subscriber, you have 5 hours’ availability. If you’re a Star 1 or Star 2 subscriber, you have 10 hours’ availability. AMINO

1. Press the Guide button on the remote control.
2. Select the TV show you wish to watch and press OK.
3. Select the ‘Record TV’ icon.
4. Press the back arrow on the remote control to display the horizontal menu where you can choose your desired option (such as TV, Guide etc.).
5. Alternatively, press OK to display the playback overlay layer and select Record TV, or press the Record button on the remote control.

1. Go to TV Section and select TV.
2. Select the channel you wish to record.
3. At the bottom of the screen, select the channel flow.
4. Select the day and the episode/show.

The Purple TV service includes one (1) viewing point. For additional viewing points, you may visit a Cablenet Store, contact us on 130, or make your request online by clicking here. The maximum number of additional viewing points is 2.

The NovaSports channels include: Football

• Super League exclusive rights for home matches
• Bundesliga & Bundesliga 2
• Ligue 1
• Serie B
• French Super Cup
• German Super Cup

• EuroLeague
• EuroCup
• FIBA Men World Cup 2023
• FIBA Men and Women pre-Olympic Tournaments
• FIBA Mens Qualifies to EuroBasket 2025
• NCAA

• Davis Cup Finals 2023 - 2024
• WTA Tournaments (1000, 500, 250)

• ONE FC 2023
• Bare Knuckle Fight Championship
• National Fighting Championship

• Sail GP
• World Sailing Series
• Cycling Arctic Race of Norway
• Mobil 1 – The Grid
• Hankook 6 hour series
• World of Freesports
• Goodwood Race
• Titan Desert Mountain Bike
• Paris Marathon
• Barcelona Marathon

New subscribers: early termination fees for a 24month contract

The “Replay TV” function is the ability to watch TV programs up to 7 days following their initial airing date, for as many times as you wish, without any limitations. This complementary function is available only for specific channels. A list of the channels that support this function can be found here.

The “Record TV” function is the ability to record TV programs up to 7 days ahead or prior to the current viewing time. This function is available only for specific channels. A list of the channels that support this function can be found here. This function supports up to 5 hours of recording content for Purple TV Subscribers and up to 10 hours for Star 1 or Star 2 add-ons subscribers. The content can be saved up to 30 days with no additional charges.

Video on Demand services are currently unavailable on the Cablenet TV GO service.

Yes, the Parental Control feature is directly associated and set within the user’s Profile settings. The Parental Control feature works in conjunction with the ability of the user to create different profiles for the younger members of the family. The parent that is the holder of the first profile (Admin) is advised to do two things:

1. Protect their own profile with a PIN, through the “My PIN” sub-menu of the settings menu.
2. Create additional profiles for the younger members of their family by pressing ‘+’ and follow the three step process and activate the parental control option.

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1. Press the EPG button on the remote control.
2. Select the show you wish to watch and press OK.
3. Select Catch-up TV
4. Press Back, Menu or EPG to return to normal programming.

1. Press the Guide button on the remote control.
2. Select the TV show you wish to watch and press OK.
3. Select the ‘REPLAY’ icon.
4. Press the back arrow on the remote control to display the horizontal menu where you can choose your desired option (such as TV, Guide etc.).
5. Alternatively, press OK to display the playback overlay layer and select the icon to return to live TV programming.

1. Go to TV Section and select TV.
2. Select the channel you wish to watch.
3. At the bottom of the screen, select the channel flow.
4. Select the day and the episode/show.
5. Select the name of the TV show and press ‘REPLAY’. Alternatively, select the three vertical dots and press ‘REPLAY’

If you’re a Purple TV subscriber, you have 5 hours’ availability. If you’re a Star 1 or Star 2 subscriber, you have 10 hours’ availability. AMINO

1. Press the Guide button on the remote control.
2. Select the TV show you wish to watch and press OK.
3. Select the ‘Record TV’ icon.
4. Press the back arrow on the remote control to display the horizontal menu where you can choose your desired option (such as TV, Guide etc.).
5. Alternatively, press OK to display the playback overlay layer and select Record TV, or press the Record button on the remote control.

1. Go to TV Section and select TV.
2. Select the channel you wish to record.
3. At the bottom of the screen, select the channel flow.
4. Select the day and the episode/show.

The Cablenet TV GO service allows the Subscribers to access live TV and other on demand content while on the go.

You can download the Cablenet TV GO app by visiting the Apple Store or Google Play or via browser.

The TV GO service is available to all Cablenet Subscribers who are subscribed to a commercially available package which includes the Purple TV service, and have at least one registered Cablenet Decoder.

The user may be subject to mobile data usage charges when on the go that may apply from their mobile service operator and the specific mobile plan. The user can avoid such mobile data charges when using the Cablenet TV GO service via browser over free WiFi.

The user must install the TV GO app and then use the username and password provided by Cablenet via SMS (to the registered mobile number) on the login page and accept the Special Terms for TV services.

Subscribers can register up to three (3) of their own devices (smart phones/tablets/browser). However, every additional TV point (decoder) the Subscriber registers will respectively decrease the number of available personal devices the Subscriber can add.

You can currently register smartphones and tablets (Android and iOS) with the Cablenet TV GO app. The use of PCs and Laptops is available through browser (Safari, Google, Firedox). The use of Smart TVs is currently unavailable.

Subscribers of Purple TV can watch content on one (1) smartphone, tablet or browser at the same time. Subscribers of Purple TV⁺ Star 1 and Purple TV⁺ Star 2 add-ons can watch content on two (2) smartphones, tablets or browsers simultaneously.

The user will only need to sign-in once, during the registration of the Cablenet TV GO service. After the first sign-in, the Subscriber will have access to the Cablenet TV GO service just by launching it on their device.

The channels that are available on the Cablenet TV GO service can be found by clicking here. The number of channels available on the Cablenet TV GO service may change over time, due to Content Provider rights.

Yes, all channels included in the Purple Sports package are also available on the TV GO app, for customers who are also subscribed to one of the commercially available packages Variety TV, Variety Xtra TV or Complete TV.

The Cablenet TV GO service can also be used while in any EU country, however it is not accessible from any overseas location outside the EU. For more information about the roaming terms and conditions of the Cablenet TV GO app, please see the term 21, by clicking here (Special Terms for Services – TV Services).

The Cablenet TV GO service can also be used over any other network in Cyprus.

The Cablenet TV GO service is offered to TV Service Subscribers who have chosen the Purple TV package. In using the Cablenet TV GO service, there is a limit to the number of registered devices and simultaneous viewing points per account. The number of devices and simultaneous viewing points depends on the TV Service you have chosen. You can download the Cablenet TV GO app via Apple Store or Google Play, or connect via your browser. Once you have installed the Cablenet TV GO app, enter the username and password that Cablenet will send you (via text message to the registered mobile number) on the access page so that you can accept the Special Terms for TV services. You can register up to three (3) personal devices (smartphone/tablet/browser) however, for every additional viewing point (decoder) registered, the number of available personal devices that can be added will be reduced accordingly.

To change your Cablenet TV GO password, you can call 130 for immediate assistance, or you can submit your request electronically at https://tvgo-pass.cablenet.com.cy/forgot

Simultaneous viewing is permitted on 1 TV set and 1 phone. You are permitted an additional device if you are a STAR 1 or 2 subscriber.

Press . The  screen  will  appear, where you can select the language for audio and subtitles.

All Cypriot Championship and Cup matches will be transmitted, as well as the most popular overseas competitions, such as UEFA Champions League, UEFA Europa League, UEFA Conference League, Premier League, Serie A (Italian Championship), Coppa Italia (Italian Cup), DFB German Cup, EFL (League) Cup, English FA CUP and Coupe de France.

Purple Sports includes Cablenet Sports 1, Cablenet Sports 2, Cablenet Sports 3, Primetel 1HD, Cytavision Sports 1HD and Cytavision Sports 2HD. European Sports includes Cablenet Sports 2, Cablenet Sports 3, Cytavision Sports 3HD, Cytavision Sports 4HD, Cytavision Sports 5HD, Cytavision Sports 6HD and Cytavision Sports 7HD.

With the new Purple Sports package you can watch the sports content included in the Purple Sports TV 1: Purple Sports TV 1: Cyprus Football Championship & Cup A’ Division Men, Cyprus Football Championship & Cup B’ Division Men, Cyprus Football Championship & Cup A’ Division Women, Cablenet U19 Championship & Cup, EFL Championship, Belgian Championship & Cup (Jupiler Pro League & Croky Cup), Dutch Championship & Cup (Eredivisie Dutch League & KNVB Beker Cup), Argentine Championship (Argentine Primera Division & Copa De La Liga Profesional), Scottish Cup, Portuguese Cup (Taça de Portugal), Spanish Super Cup, Spanish Basketball – Liga Endesa & Copa Del Ray, Cyprus Volleyball Championship & Cup (Women & Men), Cyprus Handball Championship & Cup (Men), Futsal Men, Cyprus Athletics Championship, Cyprus Swimming Championship, Cyprus Gymnastics Championship, Cyprus Martial Arts Championships (Karate, Judo), Cyprus University Sports Championships

UEFA Champions League, UEFA Europa League, UEFA Conference League, Premier League, Serie A Championship, Coppa Italia, DFB German Cup, EFL Cup, FA Cup, Coupe de France, EFL Championship, Holland Championship – Eredivision, Belgium Championship Jupiler Pro League, Belgium Croky Cup, Portuguese Allianz Cup, Holland KVBN Cup, Scottish Cupς, Argentine Primera División, Cyprus Volleyball Championship & Cup (Women &  Men), Cyprus Swimming Championship, Cyprus Gymnastics Championship and international gymnastics meetings, Cyprus Martial Arts Championships (Karate, Judo)

Yes. You have the following add-on options to choose from: Purple TV, FOX & FOXlife, Novacinema & Novasports and European sports.

In order to get the European Sports bundle you must have an internet and the basic Purple TV services.

To get the Purple Sports package you must first subscribe to one of the available internet services.

Τα Novasports θα είναι διαθέσιμα μόνο για Συνδρομητές, νοουμένου ότι έχουν το επιπρόσθετο πακέτο Purple TV⁺ Star 2 (Novacinema & Novasports). Πλέον οι συνδρομητές μας μπορούν να το συνδυάσουν μαζί με το Purple Sports.

Cablenet Sports 3 will be exclusively available to Cablenet Subscribers. The specific channel broadcasts games of various sports such as Cyprus Volleyball Championship & Cup, Cyprus Swimming Championship, Cyprus Gymnastics Championship and international meetings, and Cyprus Martial Arts Championships (Karate, Judo).

You can get them via one of the following ways:

• Via the Customer Call Center (130)
• Via the Cablenet Stores
• Via Apply Online

Cablenet will transmit all Cypriot teams’ European matches, including both qualifying and group stages. The matches of the Qualifying stages will be available only to those subscribers who have added the Purple Sports TV bundle. The matches of the Group stages will be available only to those subscribers who have added the European Sports TV bundle.

In this case the streaming of the live broadcast for the specific games will be interrupted. A notice card will appear on the TV with relevant information.

With Cablenet's Live Streaming service, you can watch the matches of your favorite teams individually, specifically the games of APOEL, Anorthosis, Pafos FC, and Karmiotissa, in both the Championship and the Cup. Additionally, you can watch live matches of the Championship and Cup in the U19 category. You can also watch live matches of all sports broadcasted on Cablenet Sports channels such as Volleyball Championship and Cup, Handball matches, Athletics, Swimming / Water Polo, Rhythmic and Artistic gymnastics, Judo, Karate, as well as Motorsports. All you need to do is sign up for the Live Streaming service through the website, select the match you wish to watch, and proceed with the purchase. Additionally, special monthly packages are available, depending on the category and content you want to access. For further assistance, you can contact the Cablenet Call Centre on 130.

New subscribers: early termination fees for a 24month contract

Maxify is a program through which Cablenet subscribers will be able to accumulate and redeem points in exchange for services, electronic devices, and any other benefits available through the program.

To participate in the Maxify program you must have at least one active subscription with Cablenet, download and register in the Maxify App. Cablenet Prepaid subscribers are excluded.

The app can be downloaded via Google Play or App Store, depending on your device. During the registration process, you will be asked to provide the mobile number which is registered as your contact number with Cablenet. For assistance during the registration process, call us on 130.

Points will be calculated monthly and collected automatically, according to the services you own with Cablenet. Additionally, points can be accumulated through new service additions, upgrades to services and though promotional activities that Cablenet will host from time to time.

Points can be redeemed through the Maxify App.

Points do not have an expiry date.

You may transfer your points to any active member of the program at any given time

In case of terminating all of your services, all of your accumulated points will be lost. However, you have the option to transfer your points to another active member of the program prior to termination.

To request the deletion of your account, send an email to maxify@cablenetcy.net with your mobile number as the subject.